Skills & Competencies for Service Contract Administrator

Service Contract Administrator job profile

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JOB SUMMARY for Service Contract Administrator

Prepares, reviews, administers, and tracks service contract proposals and renewals.

JOB RESPONSIBILITIES for Service Contract Administrator

Explains service terms to customers and answers questions about contracts. Secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. May participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations.

Service Contract Administrator SALARY RANGE

BASE 50%
$66,701
TOTAL 50%
$68,838
Job Level
P02
Job Code
SM15000412
Education/Degree
Bachelor's Degree
Reports To
Manager

Service Contract Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Service Contract Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Service Contract Administrator

1 Job Family Competencies – Contract Compliance
Proficiency Level -2
Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Lists all the procedures used in verifying compliance with contract requirements.
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Level 2 Behaviors
(Light Experience)
Supports the development of contract compliance within your organization.
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Level 3 Behaviors
(Moderate Experience)
Reviews important contract language to identify financial and legal impacts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the contract negotiations between both parties to ensure safety and regulatory compliance.
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Level 5 Behaviors
(Mastery)
Keeps up to date with all compliance policies to ensure alignment with contract agreements.
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2 Job Family Competencies – Contract Management
Proficiency Level -2
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Lists the benefits of implementing an effective contract management strategy in your organization.
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Level 2 Behaviors
(Light Experience)
Supports in negotiating contracts to ensure cost-effective operations.
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Level 3 Behaviors
(Moderate Experience)
Works with internal organizations to obtain support in contract execution and management processes.
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Level 4 Behaviors
(Extensive Experience)
Reviews contracts to maximize business performance and minimize financial risk.
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Level 5 Behaviors
(Mastery)
Leads the execution of contracts to maximize business performance and minimize financial risk.
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3 Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Service Contract Administrator
Proficiency Level - 4
5 Competency for - Service Contract Administrator
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Service Contract Administrator

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Utilizes specific approaches and tools for checking and cross-checking outputs.
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Level 3 Behaviors
(Moderate Experience)
Uses tools to organize and monitor work progress.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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2 Core Competencies – Initiative
Proficiency Level -3
Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Lists ways how to take the initiative in professional or personal life.
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Level 2 Behaviors
(Light Experience)
Utilizes available tools or approaches for increasing knowledge of self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Uses problem-solving skills to tackle the issues and challenges without asking for help.
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Level 4 Behaviors
(Extensive Experience)
Takes calculated risks because of orientation to action.
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Level 5 Behaviors
(Mastery)
Works to create a climate that values drive and initiative.
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3 Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Service Contract Administrator
Proficiency Level - 4
5 Competency for - Service Contract Administrator
Proficiency Level - 5

Summary of Service Contract Administrator skills and competencies

There are 0 hard skills for Service Contract Administrator.
8 general skills for Service Contract Administrator, Contract Compliance, Contract Management, Contract Review, etc.
6 soft skills for Service Contract Administrator, Attention to Detail, Initiative, Effective Communication, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Service Contract Administrator, he or she needs to be skilled in Attention to Detail, be skilled in Initiative, and be skilled in Effective Communication.

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